2019 Medical Assistant Graduate
Registered Medical Assistant (RMA)
Medical Secretary / Medical Assistant at East Bay Neurology
My brother inspired me to want to work in home care.
He was receiving personalized care in a home care program. After high school, I worked in home care. Over time, I wanted to branch out and experience working in different aspects of health care.
I started searching for a high-intensity Medical Assistant training program.
I wanted to provide front-line patient care. Medical Assistants can work in so many different settings—primary care, medical specialties, community health care, emergency medicine. I wanted the chance to develop new skills that I could use day-to-day on the job.
I learned about MTTI from people who had attended the school.
I researched the program online; it was what I was looking for—high-intensity, affordable and brief. Other schools I looked at had higher tuition and less of what I wanted in the curriculum. MTTI was the best fit.
When I visited the school, everyone was welcoming.
Amy, the Admissions Representative, was warm and personable. She answered all of my questions and walked me through the process. Alicia, the Financial Director, guided me through financial aid. The Medical Assistant Instructor who interviewed me, Diane, was lovely; she was honest but also reassuring about what the training would be like.
Meeting my Instructor, on the first day of class, was an experience.
I felt a bit intimidated. It was not easy being a student in Ms. Courtney’s class. She won’t hold your hand; she believes you can do great things without her handing it to you. At the same time, she puts in 110% for her students. Ultimately I understood that she wants what is best for you. She pushes you for your own sake. I came to really respect her.
Ms. Courtney lets you know she believes in you.
She would tell us, ‘I believe in you if you believe in yourself.’ We had to give ourselves that extra push. No matter how much you struggle with your self-esteem, who wants to say in the end that you failed? No one really wants to quit or to give up on themselves.
At first I thought I wouldn’t make it through.
Sometimes I wasn’t sure I wanted to. But eventually, I knew I would make it. It was a growth process. Growth can be painful at first--until you realize it is exactly what you need. Pushed out of your comfort zone, you can stretch yourself to reach new goals and achieve your full potential.
Learning new skills has always been a bit of a struggle for me.
During the Medical Assistant program, you repeat each skill multiple times. Eventually you have taken vitals, performed EKGs and drawn blood so many times you feel ‘I’ve survived this before, so I can do it again’. When it was time to go out to internship, I felt ready.
I was invited to intern at Rhode Island Hospital.
Being in that environment (ambulatory care in a hospital) gave me a better perspective about where I wanted to go after school. I recognized that in preference to the excitement of a fast-paced setting, I wanted to work in a smaller practice that provides more personalized care for patients.
Shawn, the Career Services Specialist for the program was wonderful.
He goes above and beyond to help students find their careers. He found the position at East Bay Neurology. I’ve always been interested in neurology and pulmonary medicine. I interviewed and a week later, they offered me a position. East Bay was open to taking on someone new to Medical Assisting—they were willing to give me a chance and train me.
Because I hadn’t interned at East Bay, I didn’t know what to expect.
I met the doc when I interviewed; during my first two weeks on the job he was away. I was able to learn more gradually and get used to helping. Trained as a Medical Assistant, I could also work as a Medical Secretary. Practices are open to cross-training on medical administrative skills if you are clinically trained—it opens doors.
MTTI gave me a foundation on which to build my knowledge of medications and neurology.
I work the front-desk, checking patients in and out. I answer the phone and triage the calls. I handle paperwork and referrals and call in prescriptions. I also put patients into rooms, take blood pressure readings and prepare them for injections. The clinical work I did at school helps me understand the whole cycle of patient care. At school I developed the ability to be thorough, attentive, good at multi-tasking, willing to learn--and above all to treat patients well no matter what else I am doing.
MTTI prepares you to deal with feedback on the job.
I had to learn to take constructive critique well. It’s not an easy skill to develop. You have to be open to taking advice and accepting guidance—and then to apply it to the work you do. I learned from Ms. Courtney: ‘Take it to heart but don’t take it personally.’
Most of all, I am learning how to work with people—and to be compassionate.
No one goes to a neurology appointment thinking, ‘This is no big deal.’ At minimum, they are dealing with a potentially serious or frightening condition, or possibly with epilepsy. When someone who comes to the practice in pain or feeling depressed leaves feeling better—and tells you how you have helped them—it feels good. It increases my confidence when I am able to make patients feel at home.
You learn to be thorough and patient.
You are the first face patients see when they enter the office. You are responsible for patients’ health and comfort. Entering the workforce for administration is a learning curve. It teaches you how to work under pressure. The confidence I gained by training and working as a Medical Assistant / Medical Secretary has changed me. It has taught me to take responsibility for my future—and to take pride in what I do.
Training at MTTI has shown me I can do things to change my life.
I have more control over where I go in the future. Becoming a Medical Assistant / Medical Secretary has taught me the importance of attitude. If you want to succeed in the Medical Assistant program, or at work, you can do it with the right attitude. Not only has having the right attitude helped me complete the program and start a new career, I’ve also successfully passed the Registered Medical Assistant exam—I’m an RMA!